Shipping Policy

Processing Times

All embroidered items are handmade to order.

• Standard processing time: 5–10 business days

• Large or custom orders: May require additional time; you will be notified if delays occur

• Processing time does not include shipping transit time.

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Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on order weight and destination.

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Order Tracking

Once your order ships, you’ll receive an email with a tracking number. Please allow up to 24 hours for the tracking link to update.

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Shipping Address

Please ensure your shipping address is correct at checkout.
We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

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Lost, Delayed, or Damaged Packages

Once your package is accepted by the carrier, it becomes their responsibility.
If an issue occurs:

• Contact the shipping carrier first to open a claim

• If additional help is needed, we can assist in providing order documentation
  We are not able to refund or replace items lost due to carrier error.

 

International Duties & Taxes

International orders may be subject to customs fees, duties, or taxes.
These charges are the responsibility of the customer and are not included in the shipping cost.